FRONT OFFICE MANAGER

DIMENSION MASTER; Mahwah (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

DIMENSION MASTER in Mahwah, NJ seeks a Front Office Manager to oversee front desk operations and guest services, supporting staffing, training and performance while ensuring a positive guest experience from arrival through departure.

You will collaborate with hotel leadership to maintain productivity, accuracy, and exceptional service, supervise staff, manage check-ins/outs, reservations and billing, and ensure policy and brand compliance daily.

Qualifications

• Previous hotel front office leadership experience required.
• Excellent communication and leadership skills.
• Detail oriented and organized.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Communication

Organization

Hospitality

Staff supervision

Tools

PMS (Property Management System)

Job description

Job Details: Job Location: Mahwah, NJ 07430, Position Type: Full Time, Salary Range: $50,000.00 - $60,000.00 Salary/year, Job Shift: Any, You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role

As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Qualifications: What Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Why You Will Love It Here

• Leadership role with daily guest impact
• Opportunities for growth within hotel operations
• Supportive, team oriented environment

Ready to Join the Team

If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.

Flexible to work any shifts, including holidays and weekends.

EOE