Front Office Leader — Guest Experience & Team Growth

White Lodging; Louisville (KY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with company match

Paid time off with rollover

Discounts on hotel rooms, dining, and—

Growth opportunities across multiple酒店

Job summary

Aloft Louisville Downtown, part of White Lodging, seeks a Front Desk Manager with energy and hospitality passion. You will lead daily Front Office operations, coach a frontline team, and drive exceptional guest service in a fast-paced hotel setting.

Join a vibrant, guest-focused environment where leadership development and brand standards guide daily decisions and guest experiences. Louisville property offers growth within a premium hotel portfolio.

Qualifications

• Previous front desk leadership or supervisory experience in a hotel.
• Passion for guest service and a positive, solution-oriented attitude.
• Ability to coach and develop front desk staff and supervisors.
• Experience with brand-specific systems is a plus.

Responsibilities

• Lead all daily shift operations of the Front Office, ensuring guest service standards are met across shifts.
• Provide hands-on leadership, training, and flow management for front desk agents and supervisors.
• Create proactive hiring plans and participate in hourly associate interviews.
• Serve as a guest service ambassador and model hospitality at every touchpoint.
• Perform hands-on front desk duties and manage payroll, scheduling, and financial reporting.

Skills

Front desk leadership

Guest service excellence

Staff coaching

PMS proficiency

Brand experience

Tools

Opera PMS

Hotel management software

Job description

Aloft Louisville Downtown, part of White Lodging, seeks a Front Desk Manager with energy and hospitality passion. You will lead daily Front Office operations, coach a frontline team, and drive exceptional guest service in a fast-paced hotel setting.

Join a vibrant, guest-focused environment where leadership development and brand standards guide daily decisions and guest experiences. Louisville property offers growth within a premium hotel portfolio.