Front Office Supervisor: Lead Guest Experience & Team

Galt House Hotel; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Complimentary meal

Parking

Discounted transit pass

Job summary

The Galt House Hotel in Louisville, KY seeks a Front Office Supervisor to lead daily front desk operations, train team members, and ensure guest satisfaction. You will supervise front office staff, handle guest requests, and coordinate with other departments to optimize occupancy and revenue.

Ideal candidates will have a HS Diploma, 2+ years hospitality experience, strong computer skills (Word, Excel, Outlook) and the ability to work nights and weekends in a fast-paced environment.

Qualifications

• HS Diploma or equivalent.
• 2+ years in hospitality.
• Familiar with basic cash handling procedures.
• Proficient with Word, Excel and Outlook.
• Knowledge of the Louisville Area.
• Ability to work with all levels of management.
• Ability to meet deadlines in a fast paced environment.
• Flexible schedule with availability nights and weekends.

Responsibilities

• Make a daily reservation count of arrivals and departures to aid in the selling of rooms
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

Education

HS Diploma

Tools

Word

Excel

Outlook

Job description

The Galt House Hotel in Louisville, KY seeks a Front Office Supervisor to lead daily front desk operations, train team members, and ensure guest satisfaction. You will supervise front office staff, handle guest requests, and coordinate with other departments to optimize occupancy and revenue.

Ideal candidates will have a HS Diploma, 2+ years hospitality experience, strong computer skills (Word, Excel, Outlook) and the ability to work nights and weekends in a fast-paced environment.