Front Office Supervisor

Commonwealth Hotels; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401(k) with Company Match

Employee Recognition Programs

Job summary

Courtyard by Marriott Memphis East/Bill Morris Parkway is seeking a Front Office Supervisor to lead daily front desk operations and ensure exceptional guest service. This hands-on role supervises Front Desk Associates, guides check-in/check-out, resolves guest concerns, and maintains Marriott brand standards while coordinating with housekeeping, maintenance and sales.

Ideal candidates have hotel front desk or guest services leadership experience, flexible availability including evenings and

Qualifications

• Previous hotel front desk or guest services leadership experience.
• Experience supervising teams in a fast-paced hospitality environment.
• Familiarity with Marriott brand standards and procedures.

Responsibilities

• Supervise daily Front Desk and Guest Services operations.
• Lead by example in delivering outstanding customer service and hospitality.
• Assist with guest check-in and check-out procedures.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Train, coach, and motivate Front Desk Associates.
• Ensure adherence to Marriott brand standards and hotel policies.
• Monitor room inventory, arrivals, departures, and special guest requests.
• Assist with scheduling, shift coverage, and daily hotel operations.
• Review reports, guest feedback, and service scores to identify opportunities for improvement.
• Coordinate with Housekeeping, Maintenance, and Sales departments to ensure a seamless guest experience.

Skills

Front Desk

Guest Services

Leadership

Customer Service

Brand Standards

Tools

PMS software

Job description

Are you a hospitality professional who thrives on delivering exceptional guest service and leading teams to success? The Courtyard by Marriott Memphis East/Bill Morris Parkway is seeking an energetic, service-focused Front Office Supervisor to lead front desk operations and help create outstanding guest experiences.

This role is ideal for candidates with hotel front desk, guest services, or hospitality leadership experience who are ready to take the next step in their career with one of the world's most recognized hotel brands.

Why Join Our Team?

• Competitive Pay
• Paid Time Off
• 401(k) with Company Match
• Employee Recognition Programs

Position Summary

The Front Office Supervisor assists in overseeing daily front desk operations while ensuring exceptional guest service, efficient hotel operations, and compliance with Marriott brand standards. This position serves as a leader for Front Desk Associates and acts as a key resource for guests and team members.

Key Responsibilities

• Supervise daily Front Desk and Guest Services operations.
• Lead by example in delivering outstanding customer service and hospitality.
• Assist with guest check-in and check-out procedures.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Train, coach, and motivate Front Desk Associates.
• Ensure adherence to Marriott brand standards and hotel policies.
• Monitor room inventory, arrivals, departures, and special guest requests.
• Assist with scheduling, shift coverage, and daily hotel operations.
• Review reports, guest feedback, and service scores to identify opportunities for improvement.
• Coordinate with Housekeeping, Maintenance, and Sales departments to ensure a seamless guest experience.
• Maintain proper cash handling, credit card procedures, and audit compliance.
• Support hotel leadership in achieving guest satisfaction and operational goals.

Qualifications

• Previous hotel front desk experience required.
• Prior supervisory or leadership experience preferred.
• Marriott experience is a plus.
• Strong customer service and guest relations skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced hospitality environment.
• Experience with hotel property management systems preferred.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Experience

• Front Desk Supervisor
• Front Desk Agent
• Guest Service Agent
• Hotel Supervisor
• Hospitality Supervisor
• Hotel Operations
• Customer Service Management

What We Are Looking For

The ideal candidate is a hands-on leader who enjoys mentoring team members, engaging with guests, solving problems, and driving service excellence. You understand that the front desk sets the tone for the entire guest experience and take pride in creating welcoming, memorable stays for every guest.

Schedule:

• Day Shift
• Evening Shift
• Holidays Required
• 401(k) with Company Match
• Health Insurance
• Vision Insurance
• Paid Time Off
• Marriott Employee Travel Discounts
• Professional Development Opportunities

Courtyard by Marriott Memphis East/Bill Morris Parkway is an Equal Opportunity Employer and welcomes applicants from all backgrounds.