Housekeeping Supervisor

Commonwealth Hotels; Memphis (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match, SAME DAY-PY

Vacation, Personal Days, and Holiday

Hotel, food, and beverage savings

Online training courses

Employee Assistance Program, jury duty

Job summary

Commonwealth Hotels is seeking a Hotel Housekeeping Supervisor for the Courtyard Memphis East Bill Morris Parkway in Memphis, TN. You will lead housekeeping inspections, ensure guest room cleanliness, and coach staff to maintain high service standards.

Role emphasizes guest satisfaction, time management, and teamwork in a fast-paced hotel environment with opportunities for training and growth. Weekend and holiday flexibility is expected.

Qualifications

• High school diploma or equivalent required.
• Prior experience in food service is advantageous.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.
• Applicants should have flexibility to work weekends & holidays.

Responsibilities

• Quality Control & Inspections: Conduct detailed inspections of guest rooms and public areas to ensure cleanliness and hotel standards.
• Guest Satisfaction & Service: Respond to guest requests and complaints related to room cleanliness or housekeeping services.
• Inventory & Supplies Management: Monitor linens, cleaning products, and guest amenities to prevent shortages.
• Compliance & Safety: Ensure adherence to hotel policies and safety regulations; report maintenance issues as needed.
• Administrative Duties: Complete inspection reports and assist in scheduling staff shifts.

Skills

Guest satisfaction focus

Time management

Organization

Guest interaction

Team collaboration

Weekend & holiday availability

Education

High school diploma or equivalent

Job description

Join Our Opening Team at the Courtyard by Marriott Memphis East Bill Morris Parkway!

The Courtyard by Marriott Memphis East Bill Morris Parkway is seeking a Hotel Housekeeping Supervisor.

About Us:

Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we welcome you to join the Courtyard Memphis East Bill Morris Parkway Team!

Why This Role?

Working as a Housekeeping Supervisor at the Courtyard by Marriott Memphis East Bill Morris Parkway offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.

What’s In It for You?

• Medical, Dental, and Vision
• 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Vacation, Personal Days, and Holiday pay
• Hotel, food, and beverage savings for personal travel
• Online training courses and Commonwealth University
• Employee Assistance Program, jury duty leave, bereavement leave, and more

Responsibilities of the Hotel Housekeeping Supervisor include:

Quality Control & Inspections

• Conducting detailed inspections of guest rooms and public areas to ensure cleanliness, proper setup, and adherence to hotel standards.
• Checking for missing or damaged items, including linens, furniture, and amenities.
• Verifying that housekeeping staff follow proper cleaning procedures and meet sanitation guidelines.
• Assisting in training and coaching housekeeping staff to maintain quality standards.
• Providing constructive feedback to room attendants and addressing any deficiencies.
• Ensuring that housekeepers complete their tasks efficiently and on time.

Guest Satisfaction & Service

• Responding to guest requests and complaints related to room cleanliness or housekeeping services.
• Ensuring that VIP and special request rooms are properly prepared.
• Assisting with room inspections before guest check-ins to uphold a high level of service.

Inventory & Supplies Management

• Monitoring the use of linens, cleaning products, and guest amenities to prevent shortages.
• Coordinating with housekeeping supervisors to ensure proper stocking and distribution of supplies.

Compliance & Safety

• Ensuring adherence to hotel policies, health, and safety regulations.
• Reporting maintenance issues such as plumbing, electrical, or HVAC problems to the engineering department.
• Making sure all housekeeping equipment is properly maintained and stored.

Administrative Duties

• Completing inspection reports and logging any housekeeping issues.
• Assisting in scheduling staff shifts and assigning cleaning tasks.
• Collaborating with the front desk and maintenance team to ensure smooth room turnover.

What We Are Looking for a Hotel Housekeeping Supervisor includes:

• High school diploma or equivalent
• Prior experience in food service is advantageous.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.
• Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.