Front Office Leader: Guest Experience & Revenue Growth

Hilton Scottsdale Resort and Villas; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision

HSAs

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

Hilton Scottsdale Resort and Villas is seeking a proactive Front Office Manager to oversee the front desk, reservations, bell services, and guest accounting. You will implement brand standards and lead a team to deliver exceptional guest experiences.

The role emphasizes labor scheduling, payroll management, budgeting, revenue optimization, and cross-department collaboration to drive profitability while maintaining outstanding service.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 1 year experience in night audit and 2 years in front desk operations.
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Medical, dental, and vision benefits, HSAs, and company-paid disability & life insurance.
• Employee Assistance Program and 401(k) with match.

Responsibilities

• Oversee Front Office operations including front desk, reservations, bell services, and guest accounting.
• Provide leadership and supervision to Front Desk and related departments.
• Lead hiring, training, evaluations, scheduling, and disciplinary actions.
• Prepare department schedules and manage payroll.
• Monitor budgets and work to maximize occupancy, ADR, and profitability.
• Ensure exceptional guest service aligned with brand standards and resolve complaints.

Skills

Front office leadership

Guest service excellence

Staff scheduling

Payroll management

Budgeting & financial controls

Reservations & occupancy optimization

Communication skills

Education

Bachelor's degree in Hospitality Management

Job description

Hilton Scottsdale Resort and Villas is seeking a proactive Front Office Manager to oversee the front desk, reservations, bell services, and guest accounting. You will implement brand standards and lead a team to deliver exceptional guest experiences.

The role emphasizes labor scheduling, payroll management, budgeting, revenue optimization, and cross-department collaboration to drive profitability while maintaining outstanding service.