Front Office Manager

Hilton Scottsdale Resort and Villas; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision

HSAs

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

Hilton Scottsdale Resort and Villas is seeking a proactive Front Office Manager to oversee the front desk, reservations, bell services, and guest accounting. You will implement brand standards and lead a team to deliver exceptional guest experiences.

The role emphasizes labor scheduling, payroll management, budgeting, revenue optimization, and cross-department collaboration to drive profitability while maintaining outstanding service.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 1 year experience in night audit and 2 years in front desk operations.
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Medical, dental, and vision benefits, HSAs, and company-paid disability & life insurance.
• Employee Assistance Program and 401(k) with match.

Responsibilities

• Oversee Front Office operations including front desk, reservations, bell services, and guest accounting.
• Provide leadership and supervision to Front Desk and related departments.
• Lead hiring, training, evaluations, scheduling, and disciplinary actions.
• Prepare department schedules and manage payroll.
• Monitor budgets and work to maximize occupancy, ADR, and profitability.
• Ensure exceptional guest service aligned with brand standards and resolve complaints.

Skills

Front office leadership

Guest service excellence

Staff scheduling

Payroll management

Budgeting & financial controls

Reservations & occupancy optimization

Communication skills

Education

Bachelor's degree in Hospitality Management

Job description

The Front Office Manager is responsible for delivering outstanding guest experiences by overseeing all front office operations, including reservations, guest registration, bell services, telephone operations, and guest accounting. This role ensures the implementation of operational standards and works to maximize hotel profitability and guest satisfaction.

HOW YOU’ll SHAPE THE EXPERIENCE & FUTURE

• Provide leadership and supervision to the Front Desk and all related departments (e.g., bell services, telephone operations).
• Lead all aspects of team management including hiring, training, performance evaluations, scheduling, and disciplinary actions.
• Prepare and maintain department schedules based on labor standards and occupancy forecasts.
• Manage daily and weekly payroll for the department.
• Ensure consistent delivery of exceptional guest service aligned with brand standards.
• Support the overall profitability and service excellence of other hotel departments through collaboration and operational efficiency.
• Enhance guest satisfaction by improving service quality through employee development and process optimization.
• Monitor departmental budgets to meet or exceed revenue and expense targets.
• Assist in the development and execution of short- and long-term operational and financial strategies.
• Oversee the reservations process to maximize occupancy and average daily rate through effective selling techniques.
• Enforce policies and procedures for credit control, financial transactions, cash handling, guest security, and emergency response.
• Address guest complaints related to the front office and ensure appropriate resolution.
• Promote guest engagement by encouraging staff to utilize strong interpersonal and communication skills.
• Recognize and reward team members who exceed guest expectations.
• Perform other duties as assigned.

ACADEMIC BACKGROUND

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 1 year experience in night audit and 2 years in front desk operations, or an equivalent combination of education and relevant experience.
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Hilton Scottsdale Resort and Villas 244

Full-Time/Part-Time Full-Time

Shift -not applicable-

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.