Front Desk Leader — Guest Services & Operations

Westin Hotels & Resorts; Scottsdale (AZ); On-site; USD 61,000 - 78,000; Full time

Job summary

Westin Hotels & Resorts in Scottsdale seeks a Front Office Manager to support the Front Office Manager, oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk functions. The role drives efficient check-in/out and enhances guest satisfaction while contributing to departmental financial performance.

The position requires leadership of a multifaceted team, ensuring consistent service quality, adherence to policies, and collaboration with other hotel departments to meet guest

Qualifications

• High school diploma or GED required; 2 years in guest services/front desk or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related major; work experience not required.

Responsibilities

• Oversee day-to-day front desk operations and staff.
• Ensure efficient check-in/check-out and guest satisfaction.
• Lead Front Office team and coordinate with Bell/Door and Switchboard staff.
• Monitor adherence to policies, standards, and SOPs/LSOPs.
• Communicate business goals and recognize performance.
• Manage staffing levels to meet guest and financial objectives.

Skills

Guest services

Front desk

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Westin Hotels & Resorts in Scottsdale seeks a Front Office Manager to support the Front Office Manager, oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk functions. The role drives efficient check-in/out and enhances guest satisfaction while contributing to departmental financial performance.

The position requires leadership of a multifaceted team, ensuring consistent service quality, adherence to policies, and collaboration with other hotel departments to meet guest