VIP Guest Experience Lead

Four Seasons; Boston (MA); On-site; USD 77,000 - 83,000; Full time

Benefits offered by this job

Salary range

Health insurance

401(k) matching

Employee travel program

Complimentary meals

Parking discount

Laundry service

Generous time off

Job summary

Four Seasons Boston is seeking a Guest Experience Manager in the Front Office to lead the guest journey from arrival to departure, ensuring a memorable and seamless stay for VIPs and guests.

You will partner with departments, coach team members, and implement initiatives that elevate service standards, emphasizing personalized attention, flawless execution, and world-class hospitality. The role requires a proactive leader with luxury hospitality experience and a commitment to Four Seasons values.

Qualifications

• College degree in Hospitality preferred.
• 2–3 years luxury hotel supervisory experience.
• Computer literate.
• Superior guest service and salesmanship.
• Excellent analytical and organizational skills.
• Detail oriented focus.
• Proven leader with managerial skills.
• Proficient reading, writing and spoken English.

Responsibilities

• Drive overall guest experience from arrival to departure.
• Coordinate with departments to maintain VIP guest satisfaction.
• Oversee Elite and Return Guest stays and amenities.
• Lead and monitor guest experience initiatives with leadership.

Skills

Hospitality leadership

Luxury hotel experience

English proficiency

Analytical skills

Organizational skills

Leadership ability

Team management

Communication skills

Education

College degree in Hospitality

Job description

Four Seasons Boston is seeking a Guest Experience Manager in the Front Office to lead the guest journey from arrival to departure, ensuring a memorable and seamless stay for VIPs and guests.

You will partner with departments, coach team members, and implement initiatives that elevate service standards, emphasizing personalized attention, flawless execution, and world-class hospitality. The role requires a proactive leader with luxury hospitality experience and a commitment to Four Seasons values.