Front Office Leader | Guest Experience & Revenue

Element San Jose Airport; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Coverage

Disability Income

Life Insurance

PTO

Employee Assistance Program

401k

Job summary

Element San Jose Airport is seeking a Director of Front Office to lead guest services, room operations and reporting in a high-volume hotel near San Jose. You will drive profitability, guest loyalty, and team performance while coordinating with revenue and operations.

This role requires strong leadership, experience in front desk management, and OnQ PMS proficiency. A competitive benefits package accompanies full-time employment.

Qualifications

• 6+ years progressive experience in front desk leadership; or a 4-year college degree with 4–5 years related experience; or 2-year degree with 5–6 years related experience.
• OnQ PMS Certification and 500+ room experience, or prior director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills with deadline management.
• Proficient with Windows OS and able to analyze financial and data information.

Responsibilities

• Operation Maestro: Directs Front Office, check-in/out, room inventory, brand standards and profitability through budgeting and policy enforcement.
• Team Champion: Coaches, motivates, evaluates, and trains Front Office staff; recruits and interviews new stars.
• Guest Satisfaction Guru: Monitors service trends, addresses issues with a smile, resolves concerns to boost guest loyalty.
• Revenue Rockstar: Launches marketing and up-selling strategies to fill rooms and increase revenue; communicates hotel news.
• crisis Commander: Stays emergency-ready with certifications, leads daily reporting and Manager on Duty shifts.

Skills

Operations leadership

Team leadership

Guest relations

Revenue management

Crisis management

Communication

Education

Bachelor's degree in Hospitality Management

OnQ PMS Certification

Tools

OnQ PMS

Job description

Element San Jose Airport is seeking a Director of Front Office to lead guest services, room operations and reporting in a high-volume hotel near San Jose. You will drive profitability, guest loyalty, and team performance while coordinating with revenue and operations.

This role requires strong leadership, experience in front desk management, and OnQ PMS proficiency. A competitive benefits package accompanies full-time employment.