Guest-First Front Office Leader

Socket.dev; San Jose (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hyatt House San Jose, CA is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences at the hotel. You will oversee check‑in/check‑out, train staff, and coordinate with Housekeeping and other departments to ensure seamless service.

The role requires 2–3 years of leadership in hotel front office, a strong knowledge of hotel management systems, and a commitment to hospitality standards.

Qualifications

• Minimum of 2-3 years of hotel front office leadership experience in a branded environment.
• Strong knowledge of front desk operations, guest relations, and hotel management systems.
• Proven ability to lead, motivate, and develop teams.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to thrive in a fast‑paced environment with a positive demeanor.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Lead, coach, and develop the Front Office team to create a high‑performing work environment.
• Oversee daily front desk operations, ensuring efficient check‑in/check‑out and guest service.
• Model and promote hospitality standards with warm, personalized guest interactions.
• Resolve guest concerns promptly, turning service opportunities into positive experiences.
• Monitor staffing, scheduling, and labor productivity to support goals.
• Ensure compliance with brand standards, policies, and procedures.
• Collaborate with Housekeeping, Sales, Engineering, and F&B to deliver a seamless guest experience.
• Analyze feedback and reviews to identify opportunities for improvement.
• Train staff on service standards, hotel systems, and best practices.
• Support revenue goals by maximizing room inventory and guest satisfaction scores.

Job description

Hyatt House San Jose, CA is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences at the hotel. You will oversee check‑in/check‑out, train staff, and coordinate with Housekeeping and other departments to ensure seamless service.

The role requires 2–3 years of leadership in hotel front office, a strong knowledge of hotel management systems, and a commitment to hospitality standards.