Director Front Office

Element San Jose Airport; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Coverage

Disability Income

Life Insurance

PTO

Employee Assistance Program

401k

Job summary

Element San Jose Airport is seeking a Director of Front Office to lead guest services, room operations and reporting in a high-volume hotel near San Jose. You will drive profitability, guest loyalty, and team performance while coordinating with revenue and operations.

This role requires strong leadership, experience in front desk management, and OnQ PMS proficiency. A competitive benefits package accompanies full-time employment.

Qualifications

• 6+ years progressive experience in front desk leadership; or a 4-year college degree with 4–5 years related experience; or 2-year degree with 5–6 years related experience.
• OnQ PMS Certification and 500+ room experience, or prior director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills with deadline management.
• Proficient with Windows OS and able to analyze financial and data information.

Responsibilities

• Operation Maestro: Directs Front Office, check-in/out, room inventory, brand standards and profitability through budgeting and policy enforcement.
• Team Champion: Coaches, motivates, evaluates, and trains Front Office staff; recruits and interviews new stars.
• Guest Satisfaction Guru: Monitors service trends, addresses issues with a smile, resolves concerns to boost guest loyalty.
• Revenue Rockstar: Launches marketing and up-selling strategies to fill rooms and increase revenue; communicates hotel news.
• crisis Commander: Stays emergency-ready with certifications, leads daily reporting and Manager on Duty shifts.

Skills

Operations leadership

Team leadership

Guest relations

Revenue management

Crisis management

Communication

Education

Bachelor's degree in Hospitality Management

OnQ PMS Certification

Tools

OnQ PMS

Job description

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Newest hotel near San Jose Airport with free breakfast Stay in your Element and find balance at Element San Jose Airport. Located minutes from San Jose Airport and activities in downtown San Jose, our hotel boasts a relentless commitment to your wellbeing with allergy-free rooms and suites which offer plush Heavenly® bedding, eco-friendly amenities, full kitchens, and in room entertainment. Get a good start to your mornings with our energizing Rise: Breakfast, then enjoy fare at one of the restaurants nearby. Mingle with other Element guests over savory food and beverages four nights a week at Relax: Evening Reception, and stay whole at our 24-hour fitness center and outdoor pool. Our event venue near dining, shopping, and outdoor recreational activities make our hotel the perfect place for your next event. Our hotel is also close to destinations like San Pedro Square Market, Santana Row, Santa Clara University, stadiums and arenas like PayPal Park and SAP Center, and museums. Whatever brings you to San Jose, enjoy it from our resource-efficient hotel. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online