Front Office Leader — Guest Experience & Ops

San Jose Sheraton; San Jose (CA); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Room discounts

Employee food and beverage discounts

Job summary

Driftwood Hospitality Management is seeking a Front Office Manager for a San Jose hotel. You will oversee all front desk operations, coordinate with the General Manager, and resolve guest issues while maintaining smooth reservation and room assignment processes.

The role requires a four-year degree or equivalent, 2–3 years in a related hotel position, supervisory experience, English communication skills, and proficiency with Microsoft Office and cash handling.

Qualifications

• Four-year college degree or equivalent education or experience.
• 2–3 years in a related hotel company position.
• Supervisory experience in hospitality settings.
• Excellent verbal and written English communication skills.
• Experience handling cash and using POS systems.

Responsibilities

• Oversee front desk operations and guest services.
• Coordinate with General Manager and other departments.
• Address guest complaints and improve guest satisfaction.
• Assist with scheduling and staff coaching.
• Ensure accurate reservations and room assignments.

Skills

English communication

Supervisory experience

Guest service focus

Education

Four-year college degree or equivalent

Tools

Microsoft Office

Excel

Job description

Driftwood Hospitality Management is seeking a Front Office Manager for a San Jose hotel. You will oversee all front desk operations, coordinate with the General Manager, and resolve guest issues while maintaining smooth reservation and room assignment processes.

The role requires a four-year degree or equivalent, 2–3 years in a related hotel position, supervisory experience, English communication skills, and proficiency with Microsoft Office and cash handling.