Front Office Leader — Guest Experience & Revenue

Highgate; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Paid jury duty leave

Job summary

Highgate Hotels’ Stanford Court in San Francisco seeks a seasoned Front Office Manager to lead Guest Services, Reservations and PBX operations, ensuring attentive, efficient service and maximizing room revenue. The role involves supervising unionized staff and coordinating with departments to maintain Highgate SOPs and guest satisfaction.

Ideal candidates bring progressive hotel management experience, strong customer service, and proficiency with Windows and Microsoft Office; the position offers

Qualifications

• 5+ years progressive hotel or related experience
• Supervisory experience required
• Exceptional customer service skills essential
• Proficient in Windows and Microsoft Office

Responsibilities

• Respond to guest requests, problems, complaints and incidents promptly and courteously.
• Coach and discipline Guest Services staff per SOPs.
• Carry a cell phone and be available as needed.
• Conduct Guest Services interviews and follow hiring procedures.
• Develop staff morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy; analyze rate variance and house count.

Skills

Customer Service

Supervisory

Windows

Microsoft Office

Multitasking

Education

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

Tools

Front Office system

PBX/Reservations software

Job description

Highgate Hotels’ Stanford Court in San Francisco seeks a seasoned Front Office Manager to lead Guest Services, Reservations and PBX operations, ensuring attentive, efficient service and maximizing room revenue. The role involves supervising unionized staff and coordinating with departments to maintain Highgate SOPs and guest satisfaction.

Ideal candidates bring progressive hotel management experience, strong customer service, and proficiency with Windows and Microsoft Office; the position offers