Hotel Front Office Leader: Guest Services & Revenue

careershub-highgate

Miami Beach (FL)

On-site

USD 55,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Employee assistance program (EAP)

Job summary

Highgate Hotels is seeking a Front Office Manager to oversee Guest Services, Concierge, and Uniformed Services/Transportation. You will lead a team to deliver attentive, efficient service, while maximizing room revenue and occupancy across daily operations and strategic planning.

The role requires maintaining SOPs, managing payroll, and coordinating with accounting and housekeeping to ensure seamless guest experiences.

Qualifications

5+ years of progressive hotel guest services experience or equivalent.
Supervisory experience required.
Strong customer service and communication skills.

Responsibilities

Respond to guests requests, problems, or complaints at the Front Desk or reservations channels with courtesy and follow-up for satisfaction.
Coach and discipline Guest Services staff per SOPs.
Maximize room revenue and occupancy through daily status reviews and rate variance monitoring.
Attend daily/ monthly Rooms Merchandizing meetings and participate in MOD coverage as scheduled.
Prepare staff schedules aligned with forecast and payroll budgets.
Ensure accurate cash handling and adherence to policies.