Front Office Director – San Francisco Luxury Hotel

Highgate Hotels, LP; San Francisco (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

Highgate Hotels, LP, a premier hospitality company, seeks an Assistant Director of Front Office for Hyatt Regency San Francisco Downtown SOMA. Lead Guest Services with a focus on courtesy, profitability, and seamless guest experiences in a busy urban hotel.

You will oversee staffing, training, and daily operations, ensuring optimal occupancy and revenue. The role requires strong leadership, deep Front Office knowledge, and a commitment to Highgate standards.

Qualifications

• Minimum 5 years hotel front office experience or equivalent.
• Valid driver’s license.
• Supervisory experience required.
• Proficient with Windows, spreadsheets, and word processing.
• Ability to work long and variable hours.

Responsibilities

• Respond to guests' requests and complaints at the Front Desk with courtesy.
• Motivate and coach Guest Services staff per SOPs.
• Conduct Guest Services interviews and hiring per SOPs.
• Train and develop Guest Services personnel.
• Maximize room revenue and occupancy; monitor rate variance.
• Attend Rooms Merchandizing meetings daily/ monthly.
• Participate in M.O.D. program as scheduled.
• Prepare staff schedules according to forecast and budgets.
• Ensure no-show revenue through accurate billing.
• Maintain SOPs for POs, invoices, and accounting.
• Coordinate with departments and maintain communication.
• Operate Front Office computer system and PBX; generate reports.
• Greet guests and enforce service standards.
• Assist in revenue and occupancy forecasting.

Skills

Supervisory experience

Windows

Communication

Driver's license

Multitasking

Tools

MS Excel

MS Word

Front Office system

P.B.X.

Job description

Highgate Hotels, LP, a premier hospitality company, seeks an Assistant Director of Front Office for Hyatt Regency San Francisco Downtown SOMA. Lead Guest Services with a focus on courtesy, profitability, and seamless guest experiences in a busy urban hotel.

You will oversee staffing, training, and daily operations, ensuring optimal occupancy and revenue. The role requires strong leadership, deep Front Office knowledge, and a commitment to Highgate standards.