Front Office Leader - Guest Experience & Operations

Atrium Hospitality

Houston (TX)

On-site

USD 29,000 - 39,000

Full time

3 days ago

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Benefits offered by this job

401(k) plan

Health coverage

Paid Time Off

Job summary

Atrium Hospitality is seeking a Front Desk Leader in Houston to drive a warm, seamless guest experience and loyalty across all shifts. You will oversee front desk operations, respond to guest needs with professionalism, and support cost controls and scheduling efficiency.

The role requires hospitality experience, strong customer service, and a high school diploma or equivalent. Some duties may involve assisting with Night Audit and shuttle operations, with emphasis on safety and guest

Qualifications

Customer service experience is essential.
Hospitality background helps you understand hotel life.
High school diploma or equivalent provides foundation for leadership journey.
A valid driver’s license may be needed.

Responsibilities

Lead the front desk team to deliver a warm, seamless guest experience.
Respond to guest needs with professionalism and empathy, ensuring timely resolution.
Support financial goals by managing inventory, controlling costs, and optimizing schedules.
Oversee daily front desk operations, ensuring tasks are completed across all shifts.
Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
Promote a safe, welcoming environment by following all safety and security procedures.