Front Office Leader: Guest Experience & Operations

Andaz; Savannah (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Andaz Savannah is seeking a Front Office Manager responsible for leading the front desk operations, staff training, and inter-department communications to ensure guest satisfaction. The role requires budgeting, labor cost planning, and maintaining room inventory while upholding Hyatt service standards.

The ideal candidate has strong leadership, excellent communication, and proficiency in Microsoft Word and Excel, with 4+ years in hotel Rooms Management and hospitality credentials.

Qualifications

• Demonstrated ability to interact with people from diverse backgrounds.
• 4+ years of progressive hotel Rooms Management experience (prefer Hyatt).
• Experience with hotel pre-opening is a plus.
• Strong service orientation and professional presentation skills.
• At least 2 years of progressive management in the Rooms Division.
• Energy, leadership, and ability to drive guest satisfaction and revenue.

Responsibilities

• Oversee front desk operations and guest services to ensure satisfaction.
• Train staff, coordinate inter-department communications, and schedule personnel.
• Develop and manage budgets and labor costs within approved plans.
• Maintain room inventory and ensure cash handling adheres to policy.
• Collaborate with housekeeping and other departments for seamless service.
• Address guest requests and complaints promptly and effectively.
• Lead and motivate team to meet service standards and timelines.

Skills

Staff leadership

Customer service

Communication

Budgeting

Scheduling

Leadership

English proficiency

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Andaz Savannah is seeking a Front Office Manager responsible for leading the front desk operations, staff training, and inter-department communications to ensure guest satisfaction. The role requires budgeting, labor cost planning, and maintaining room inventory while upholding Hyatt service standards.

The ideal candidate has strong leadership, excellent communication, and proficiency in Microsoft Word and Excel, with 4+ years in hotel Rooms Management and hospitality credentials.