Operations Manager - Front Desk & Housekeeping

Andaz; New York (NY); On-site; USD 72,000 - 78,000; Full time

Job summary

Andaz 5th Avenue is seeking an Operations Manager to lead daily Front Office and Housekeeping operations, ensuring a seamless guest experience from arrival through departure. The role oversees Front Office and Housekeeping, focusing on service quality, room readiness, cleanliness, associate development, and efficiency.

The ideal candidate has 2–3 years in Rooms/Front Office or Housekeeping with supervisory experience, a hospitality-related degree preferred, and strong leadership and

Qualifications

• 2–3 years of progressive hotel experience in Rooms/Front Office or Housekeeping.
• Supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to lead and motivate teams in a fast-paced hotel environment.
• Strong guest-service orientation and sound judgment when resolving operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible, and hands-on leadership style.

Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and readiness between departments.
• Conduct room and hotel-area inspections to maintain standards and safety.
• Respond to guest requests and concerns promptly, ensuring resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability and teamwork.
• Manage staffing and scheduling based on occupancy and needs.
• Monitor labor, expenses, supplies, and productivity; support financial goals.
• Collaborate with Engineering and other departments to resolve room-related issues.
• Ensure compliance with policies, safety, privacy, and cash-handling procedures.
• Identify opportunities to improve guest satisfaction and overall Rooms operations.

Skills

Leadership

Communication

Organizational

Problem-solving

Guest-service orientation

Team motivation

Flexibility

Education

Hospitality degree

Tools

Hotel systems

Microsoft Office

Job description

Summary

At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on

Organization- Andaz 5th Avenue

Summary

At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on Operations Manager – Front Office & Housekeeping to lead daily Rooms operations and ensure a seamless guest experience from arrival through departure.

This role oversees Front Office and Housekeeping operations, with a focus on exceptional guest service, room readiness, cleanliness standards, associate development, and operational efficiency.

Key Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
• Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards.
• Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
• Manage staffing and scheduling based on occupancy, business levels, and operational needs.
• Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
• Partner closely with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency.
• Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards.
• Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.

Salary - $72,000 - $78,000

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2–3 years of progressive hotel experience, preferably within Rooms Division, Front Office, or Housekeeping operations.
• Previous supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proven ability to lead and motivate teams in a fast-paced hotel environment.
• Strong guest-service orientation and sound judgment when resolving operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible, and hands-on leadership style.