Front Office Manager

Andaz; Savannah (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Andaz Savannah is seeking a Front Office Manager responsible for leading the front desk operations, staff training, and inter-department communications to ensure guest satisfaction. The role requires budgeting, labor cost planning, and maintaining room inventory while upholding Hyatt service standards.

The ideal candidate has strong leadership, excellent communication, and proficiency in Microsoft Word and Excel, with 4+ years in hotel Rooms Management and hospitality credentials.

Qualifications

• Demonstrated ability to interact with people from diverse backgrounds.
• 4+ years of progressive hotel Rooms Management experience (prefer Hyatt).
• Experience with hotel pre-opening is a plus.
• Strong service orientation and professional presentation skills.
• At least 2 years of progressive management in the Rooms Division.
• Energy, leadership, and ability to drive guest satisfaction and revenue.

Responsibilities

• Oversee front desk operations and guest services to ensure satisfaction.
• Train staff, coordinate inter-department communications, and schedule personnel.
• Develop and manage budgets and labor costs within approved plans.
• Maintain room inventory and ensure cash handling adheres to policy.
• Collaborate with housekeeping and other departments for seamless service.
• Address guest requests and complaints promptly and effectively.
• Lead and motivate team to meet service standards and timelines.

Skills

Staff leadership

Customer service

Communication

Budgeting

Scheduling

Leadership

English proficiency

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

Organization- Andaz Savannah

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills