Front Office Leader: Guest Experience & Operations

Hyatt Taleo; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

The Time New York is seeking a Front Office Manager to lead front desk operations and guest services. This role reports to the Rooms Director and emphasizes strong leadership, staff training, and inter-department communication to ensure guest satisfaction.

Responsibilities include budgeting, labor planning, staffing, and maintaining peak efficiency in the front office while ensuring Hyatt service standards. English proficiency and a proactive, guest-focused attitude are essential.

Qualifications

• 4+ years of progressive hotel Rooms Management experience
• Experience in staff training and scheduling
• Strong communication and leadership abilities

Responsibilities

• Oversee front desk operations and guest services for efficient service
• Plan and manage budgets and labor cost within approved plans
• Maintain guest room inventory and ensure service standards are met
• Coach staff to Hyatt Service Standards and procedures
• Resolve guest complaints and take timely appropriate actions

Skills

Leadership

Customer service

Communication

Staff training

English proficiency

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

The Time New York is seeking a Front Office Manager to lead front desk operations and guest services. This role reports to the Rooms Director and emphasizes strong leadership, staff training, and inter-department communication to ensure guest satisfaction.

Responsibilities include budgeting, labor planning, staffing, and maintaining peak efficiency in the front office while ensuring Hyatt service standards. English proficiency and a proactive, guest-focused attitude are essential.