Front Desk Lead & Guest Experience Manager

Aimbridge Hospitality, LLC; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality's Holston House Nashville seeks a Front Desk Assistant Manager OEM to support the Front Desk Manager in running a smooth front office, greet guests warmly, drive room revenue, and maintain high service standards in a boutique downtown hotel.

You will mentor the front desk team, handle guest concerns with poise, and ensure operational excellence while working in a dynamic, guest-focused environment with overtime eligibility.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle stressful, high-pressure situations with composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Service with a Smile: deliver top-notch service that makes guests feel at home.
• Lead the Way: motivate, coach, and guide the front desk team to high standards.
• Problem-Solving Powerhouse: spot issues and handle guest concerns calmly and quickly.
• Master of the Details: manage room revenue, stay organized, and keep systems running smoothly.

Skills

Guest service

Leadership

Team motivation

Problem solving

Organizational skills

Attention to detail

Communication

Education

2-year degree + 3+ years experience

4-year degree + 1+ year experience

Hotel supervisory experience

Job description

Aimbridge Hospitality's Holston House Nashville seeks a Front Desk Assistant Manager OEM to support the Front Desk Manager in running a smooth front office, greet guests warmly, drive room revenue, and maintain high service standards in a boutique downtown hotel.

You will mentor the front desk team, handle guest concerns with poise, and ensure operational excellence while working in a dynamic, guest-focused environment with overtime eligibility.