Luxury Hotel Operations Leader

1-Hotels-5; Miami Beach (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Starwood Hotels in Miami Beach seeks a Hotel Manager with a proven track record in upper upscale luxury operations. You will lead daily operations, drive guest satisfaction, and guide the team to deliver signature service while meeting financial goals.

The role requires a minimum of 10 years in progressive hotel operations roles, including leadership at the director level. A post-secondary diploma or degree is a plus, and a 24-hour operational mindset is essential.

Qualifications

• Experience leading an upper upscale/luxury hotel operations team.
• Track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and communicate a hotel operations strategy aligned with brand and company objectives.
• Lead the operations leadership team to achieve targets and guest satisfaction.
• Monitor guest feedback and market trends to drive revenue and retention.
• Recruit, coach and develop leaders to maximize talent and performance.

Skills

Hotel operations

Leadership

Communication

Strategic thinking

Budgeting

Education

Post-secondary diploma or degree

Job description

Starwood Hotels in Miami Beach seeks a Hotel Manager with a proven track record in upper upscale luxury operations. You will lead daily operations, drive guest satisfaction, and guide the team to deliver signature service while meeting financial goals.

The role requires a minimum of 10 years in progressive hotel operations roles, including leadership at the director level. A post-secondary diploma or degree is a plus, and a 24-hour operational mindset is essential.