Front Office Leader - Guest Experience & Operations

Residence Inn Big Sky/ The Wilson Hotel; Big Sky (MT); On-site; USD 48,000 - 64,000; Full time

Job summary

Residence Inn Big Sky / The Wilson Hotel seeks a Front Office Manager to lead the guest services team and uphold brand standards. You will supervise front desk operations, manage budgets, and coordinate with housekeeping and maintenance to ensure smooth check-in/check-out.

This role emphasizes service excellence, teamwork, and a proactive approach to safety and sustainability across the hotel.

Qualifications

• 2–3 years of progressive hotel front office experience required.
• Strong communication and interpersonal skills.
• Ability to manage budgets and forecasts in the front office.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Develop staff through ongoing training and one-on-ones.
• Improve guest satisfaction scores and department performance.
• Oversee front office budgeting, forecasting and payroll.
• Ensure effective communication and engagement across departments.

Skills

Guest service

Team leadership

Communication skills

Coaching

Education

High School diploma or equivalent

College coursework in related field (preferred)

Job description

Residence Inn Big Sky / The Wilson Hotel seeks a Front Office Manager to lead the guest services team and uphold brand standards. You will supervise front desk operations, manage budgets, and coordinate with housekeeping and maintenance to ensure smooth check-in/check-out.

This role emphasizes service excellence, teamwork, and a proactive approach to safety and sustainability across the hotel.