Front Office Leader & Guest Experience Coach

Twenty Four Seven Hotels; Corona (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Ancillary benefits

401(k) with company contribution

Paid Time Off

Paid Sick Leave

On-the-job training

Mentorship

Clear pathways for advancement

Associate Referral Program

Hotel Discounts

Daily Pay

Job summary

Twenty Four Seven Hotels in Corona seeks a hands-on Front Office Manager who loves hospitality and develops people. You’ll be visible in the lobby, coach in the moment, and help the team deliver Marriott-level guest experiences.

You’ll lead front desk operations, balance guest satisfaction with staffing, training, and system standards, partnering with other departments to ensure a seamless guest journey.

Qualifications

• Previous hotel Front Office leadership experience required.
• Marriott brand experience strongly preferred.
• Experience with Marriott systems, including Power of M, highly preferred.
• Strong trainer and coach who develops people with different learning styles and experience levels.

Responsibilities

• Lead from the front, with a visible and engaged presence in the lobby and guest areas
• Set the expectation for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality
• Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training
• Help associates build confidence and proficiency with Marriott systems, standards, and service expectations
• Identify training gaps and create practical ways to improve performance and consistency
• Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements
• Lead service recovery and empower associates to confidently resolve guest concerns
• Reinforce Marriott Bonvoy recognition, enrollment, and elite-member experience standards
• Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership to create a seamless guest experience
• Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities
• Participate in the Manager on Duty program and remain actively involved in hotel operations
• Recognize great performance, celebrate wins, and help create a team culture where associates understand how their work impacts the guest

Skills

Front Office leadership

Marriott brand experience

Power of M

Coach and develop staff

Guest service excellence

Job description

Twenty Four Seven Hotels in Corona seeks a hands-on Front Office Manager who loves hospitality and develops people. You’ll be visible in the lobby, coach in the moment, and help the team deliver Marriott-level guest experiences.

You’ll lead front desk operations, balance guest satisfaction with staffing, training, and system standards, partnering with other departments to ensure a seamless guest journey.