Front Office Leader & Guest Experience Coach

24Seven Hotels; Corona (CA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company contribution

Paid Time Off

Paid Sick Leave

Hotel Discounts

Daily Pay

Job summary

24Seven Hotels is seeking a hands-on Front Office Manager for SpringHill Suites Corona in Corona, CA. You will be visible in the lobby, coach a team, and ensure warm welcomes, efficient check-ins, and memorable guest experiences on a Marriott-certified property.

The ideal candidate has prior Front Office leadership experience, Marriott brand familiarity preferred, and experience with Marriott systems such as Power of M.

Qualifications

• Previous hotel Front Office leadership experience required.
• Marriott brand experience strongly preferred.
• Experience with Marriott systems, including Power of M, highly preferred.
• Strong trainer and coach who develops people with different learning styles and experience levels.

Responsibilities

• Lead from the front with a visible, engaged presence in the lobby and guest areas.
• Set expectations for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality.
• Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training.
• Help associates build confidence and proficiency with Marriott systems, standards, and service expectations.
• Identify training gaps and create practical ways to improve performance and consistency.
• Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements.
• Lead service recovery and empower associates to resolve guest concerns.
• Reinforce Marriott Bonvoy recognition and elite-member experience standards.
• Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership for a seamless guest experience.
• Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities.
• Participate in Manager on Duty and stay actively involved in hotel operations.

Skills

Front Office Leadership

Guest Service Excellence

Coaching & Training

Tools

Power of M

Job description

24Seven Hotels is seeking a hands-on Front Office Manager for SpringHill Suites Corona in Corona, CA. You will be visible in the lobby, coach a team, and ensure warm welcomes, efficient check-ins, and memorable guest experiences on a Marriott-certified property.

The ideal candidate has prior Front Office leadership experience, Marriott brand familiarity preferred, and experience with Marriott systems such as Power of M.