FRONT OFFICE MANAGER - SpringHill Suites Corona

24Seven Hotels; Corona (CA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company contribution

Paid Time Off

Paid Sick Leave

Hotel Discounts

Daily Pay

Job summary

24Seven Hotels is seeking a hands-on Front Office Manager for SpringHill Suites Corona in Corona, CA. You will be visible in the lobby, coach a team, and ensure warm welcomes, efficient check-ins, and memorable guest experiences on a Marriott-certified property.

The ideal candidate has prior Front Office leadership experience, Marriott brand familiarity preferred, and experience with Marriott systems such as Power of M.

Qualifications

• Previous hotel Front Office leadership experience required.
• Marriott brand experience strongly preferred.
• Experience with Marriott systems, including Power of M, highly preferred.
• Strong trainer and coach who develops people with different learning styles and experience levels.

Responsibilities

• Lead from the front with a visible, engaged presence in the lobby and guest areas.
• Set expectations for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality.
• Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training.
• Help associates build confidence and proficiency with Marriott systems, standards, and service expectations.
• Identify training gaps and create practical ways to improve performance and consistency.
• Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements.
• Lead service recovery and empower associates to resolve guest concerns.
• Reinforce Marriott Bonvoy recognition and elite-member experience standards.
• Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership for a seamless guest experience.
• Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities.
• Participate in Manager on Duty and stay actively involved in hotel operations.

Skills

Front Office Leadership

Guest Service Excellence

Coaching & Training

Tools

Power of M

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT OFFICE MANAGER - SpringHill Suites Corona

Full Time Corona, CA, US

4 days ago Requisition ID: 4182

Salary Range: $24.00 To $28.00 Hourly

At SpringHill Suites Corona, we’re looking for a hands-on Front Office Manager who loves hospitality, develops people, and understands that great guest experiences are created one interaction at a time.

This isn’t a behind-the-desk management role. We’re looking for a leader who is visible in the lobby, engages with guests, coaches in the moment, and helps a team build the confidence and consistency needed to deliver an exceptional Marriott experience.

The right person will bring strong front office operations experience, but just as importantly, will be a teacher, coach, and role model for the team.

What You’ll Do

• Lead from the front, with a visible and engaged presence in the lobby and guest areas
• Set the expectation for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality
• Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training
• Help associates build confidence and proficiency with Marriott systems, standards, and service expectations
• Identify training gaps and create practical ways to improve performance and consistency
• Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements
• Lead service recovery and empower associates to confidently resolve guest concerns
• Reinforce Marriott Bonvoy recognition, enrollment, and elite-member experience standards
• Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership to create a seamless guest experience
• Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities
• Participate in the Manager on Duty program and remain actively involved in hotel operations
• Recognize great performance, celebrate wins, and help create a team culture where associates understand how their work impacts the guest

What We’re Looking For

• Previous hotel Front Office leadership experience required
• Marriott brand experience strongly preferred
• Experience with Marriott systems, including Power of M, highly preferred
• A strong trainer and coach who enjoys developing people with different learning styles and experience levels
• Someone who notices the details: the guest waiting to be acknowledged, the associate who needs support, or the process that is slowing down service
• Confident handling guest concerns and turning difficult experiences into positive ones
• Strong communication, organization, and follow-through
• Comfortable balancing guest experience, associate development, and operational performance
• A leader who is willing to jump in alongside the team when the lobby gets busy

The Leader We Think Will Thrive Here

You’re energized by being around guests and associates. You don’t manage exclusively from an office. You naturally notice when someone walks through the door, and you teach your team to do the same.

You enjoy taking an associate who may be struggling and helping them become confident and successful. You believe standards matter, but you also know that hospitality is more than following a checklist.

Most importantly, you understand that great service is a habit, and you know how to build those habits through presence, coaching, accountability, and recognition.

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage

• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution

Work-Life Balance

• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
• On-the-job training and mentorship
• Clear pathways for advancement within the company
• Associate Referral Program – get rewarded for bringing in top talent
• Hotel Discounts – enjoy the exclusive rates at our properties
• Daily Pay – Access to your pay when you want it!

ABOUT US

24seven Hotels is a premium-branded lifestyle and select-service -focused hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you’re an associate, a partner or an investor/owner, we’re here for you—day in and day out. E nsuring our associatesare able to successfully grow in their careers, and our owners are able to successfully grow their investment.

Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notice to California applicants:

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant’s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant’s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.