Front Office Leader & Guest Experience Coach

Twenty-Four-Seven-Hotels; Corona (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company contribution

Hotel discounts

Job summary

Twenty Four Seven Hotels, managing SpringHill Suites Corona, is seeking a hands-on Front Office Manager who loves hospitality, develops people, and delivers guest experiences through every interaction.

You will lead in the lobby, coach staff, and uphold Marriott standards, focusing on warm welcomes, efficient check-ins, and genuine hospitality. This role requires a visible leadership presence and a passion for training and service excellence.

Responsibilities

• Lead from the front, with a visible and engaged presence in the lobby and guest areas
• Set the expectation for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality
• Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training
• Help associates build confidence and proficiency with Marriott systems, standards, and service expectations
• Identify training gaps and create practical ways to improve performance and consistency
• Monitor guest feedback and service results, identify trends, and turn them into actionable coaching and operational improvements
• Lead service recovery and empower associates to confidently resolve guest concerns
• Reinforce Marriott Bonvoy recognition, enrollment, and elite-member experience standards
• Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership to create a seamless guest experience
• Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities
• Participate in the Manager on Duty program and remain actively involved in hotel operations
• Recognize great performance, celebrate wins, and help create a team culture where associates understand how their work impacts the guest

Job description

Twenty Four Seven Hotels, managing SpringHill Suites Corona, is seeking a hands-on Front Office Manager who loves hospitality, develops people, and delivers guest experiences through every interaction.

You will lead in the lobby, coach staff, and uphold Marriott standards, focusing on warm welcomes, efficient check-ins, and genuine hospitality. This role requires a visible leadership presence and a passion for training and service excellence.