Front Office Leader | Guest Experience Champion

Courtyard Seattle SeaTac Airport; Seattle (WA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Hourly wage $27.32

Bonus eligible

401(k)

Health, dental, vision, life

Discounts for TEAM travel

Paid time off

Career advancement

Full-time benefits

Leadership development

Job summary

Courtyard Seattle SeaTac Airport is seeking an experienced Front Office Manager / Guest Services Manager to lead our high-performing front office TEAM. You will coach staff, develop talent, and ensure seamless operations while delivering exceptional guest experiences across reservations, front desk, and night audit.

The role requires a people-first hospitality leader with 2+ years of leadership in a branded hotel, a hospitality degree, and strong communication skills.

Qualifications

• Bachelor's degree in hospitality or related field preferred.
• Experience leading front office teams in branded hotels preferred.
• Strong leadership and guest-service focus required.

Responsibilities

• Lead Front Office and Guest Services TEAM.
• Oversee front desk, reservations, night audit and guest services.
• Set standard of hospitality and lead by example.
• Ensure warm, personalized guest experiences.
• Handle guest concerns and service recovery professionally.
• Train and coach team members for performance and growth.
• Collaborate with other departments for seamless operations.
• Assist with scheduling and coverage of front office.

Skills

Leadership

Coaching

Team development

Guest service

Operations management

Communication

Microsoft Office

Education

Bachelor's in Hospitality

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Courtyard Seattle SeaTac Airport is seeking an experienced Front Office Manager / Guest Services Manager to lead our high-performing front office TEAM. You will coach staff, develop talent, and ensure seamless operations while delivering exceptional guest experiences across reservations, front desk, and night audit.

The role requires a people-first hospitality leader with 2+ years of leadership in a branded hotel, a hospitality degree, and strong communication skills.