Front Office Experience Leader & Culture Champion

Virgin-Hotels-Central-Services-LL; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Virgin Hotels New Orleans is seeking a Front Office Manager to lead the Rooms team and drive exceptional guest experiences. You will coach staff, maintain the Virgin Tone of Voice in every guest interaction, and ensure policy-compliant operations across front desk functions.

The role demands strong leadership, accuracy in cash handling, and a passion for memorable service. Ideal candidates have at least two years of Front Office supervisory experience, solid English communication, and the

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• High school or equivalent education required.
• Minimum of two years of Front Office supervisory experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests and co-workers.

Responsibilities

• Lead the Rooms department to ensure exceptional guest service.
• Maintain Virgin Tone of Voice in all guest interactions.
• Train and develop the Rooms team with weekly topics.
• Ensure front office procedures and policies are followed.
• Manage guest accounts, settlements, and cashiering processes.
• Coordinate with other departments to deliver memorable guest experiences.

Skills

Front Office supervisory experience

Customer service oriented

English communications

Team leadership

Cashiering accuracy

Education

High school or equivalent

Tools

HMS

Guestware

Rapid Response

GoConcierge

Job description

Virgin Hotels New Orleans is seeking a Front Office Manager to lead the Rooms team and drive exceptional guest experiences. You will coach staff, maintain the Virgin Tone of Voice in every guest interaction, and ensure policy-compliant operations across front desk functions.

The role demands strong leadership, accuracy in cash handling, and a passion for memorable service. Ideal candidates have at least two years of Front Office supervisory experience, solid English communication, and the