Front Office Leader: Guest Service & Training

Virgin Hotels Central Services Llc; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Virgin Hotels Central Services Llc in New Orleans seeks a Front Office Manager to lead the Rooms team, oversee guest check-in/out, and uphold Virgin's distinctive service standards.

You will train staff, maintain knowledge of front office systems (HMS, Guestware, Rapid Response, GoConcierge), and ensure flawless guest interactions. The role requires strong leadership, superb communication, and a passion for creating memorable experiences.

Qualifications

• Minimum two years of Front Office supervisory experience.
• High school or equivalent education required.
• Excellent English communication and guest service skills.
• Strong leadership and team management abilities.

Responsibilities

• Lead and develop the Front Office team to deliver outstanding guest service.
• Oversee check-in/check-out processes and resolve guest concerns.
• Ensure adherence to Virgin Hotels tone of voice and standards.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor daily operations and training needs.

Skills

Leadership

Communication

Customer service

English language

Team management

Education

High school diploma or equivalent

Tools

HMS

Guestware

Rapid Response

GoConcierge

Job description

Virgin Hotels Central Services Llc in New Orleans seeks a Front Office Manager to lead the Rooms team, oversee guest check-in/out, and uphold Virgin's distinctive service standards.

You will train staff, maintain knowledge of front office systems (HMS, Guestware, Rapid Response, GoConcierge), and ensure flawless guest interactions. The role requires strong leadership, superb communication, and a passion for creating memorable experiences.