Facilities Engineering Lead — Guest Experience & Ops

Virgin Hotels New Orleans; New Orleans (LA); On-site; USD 24,000 - 30,000; Full time

Job summary

Virgin Hotels New Orleans is seeking a capable hotel maintenance leader to manage building operations and support guest services. The role emphasizes strong organizational skills, effective leadership, and a people-first approach to delivering memorable guest experiences.

Open availability and proficiency in Microsoft Word and Excel are valued, along with the ability to work indoors and outdoors in all weather and adapt to seasonal changes. A focus on safety and exceptional service is essential.

Qualifications

• 3+ years of progressive hotel or building management experience.
• Hotel pre-opening experience preferred.
• Service-oriented style with professional presentation skills.
• Proven leadership abilities and strong communication skills.

Responsibilities

• Install, maintain, perform preventative maintenance on tools, appliances, and equipment.
• Calibrate controls and identify shut-off valves.
• Order, stock, and log parts and supplies as needed.
• Enter and locate work-related information using computers and operate equipment.
• Respond to guest repair requests and ensure timely resolution.
• Move and handle objects safely; stand, walk, and climb as required.
• Perform duties in various weather conditions and environments.

Skills

Leadership skills

Exceptional communication

Customer service orientation

Team coordination

Tools

Microsoft Word

Microsoft Excel

Handheld electric devices

Job description

Virgin Hotels New Orleans is seeking a capable hotel maintenance leader to manage building operations and support guest services. The role emphasizes strong organizational skills, effective leadership, and a people-first approach to delivering memorable guest experiences.

Open availability and proficiency in Microsoft Word and Excel are valued, along with the ability to work indoors and outdoors in all weather and adapt to seasonal changes. A focus on safety and exceptional service is essential.