Hotel Guest Experience Host - Energetic & Friendly

Virgin Hotels New Orleans; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Virgin Hotels New Orleans is seeking a Host-ess to welcome guests and coordinate seating in a fast-paced, guest-focused environment. You will maintain guest profiles, assist with coat check, and collaborate with team to deliver exceptional service, all while upholding the brand's warm, engaging hospitality.

This full-time role requires energy, reliability, and a professional appearance to ensure memorable experiences for every guest.

Qualifications

• Candidates must be able to stand for long periods.
• Experience in guest services is preferred.
• Ability to communicate clearly in English (verbal and written).

Responsibilities

• Greet, interact and bid farewell to guests in a warm and genuine manner.
• Assist with coat check and manage a high-volume seating operation.
• Maintain guest profiles and preferences in the system.
• Be a team player and coordinate with other staff to deliver outstanding service.
• Keep a clean, organized work environment and follow hotel policies.
• Provide lateral service by clearing tables and assisting with service as needed.

Skills

Customer service

Communication skills

Team player

Multitasking

Professional appearance

Attention to safety

Education

High school diploma or equivalent

Job description

Virgin Hotels New Orleans is seeking a Host-ess to welcome guests and coordinate seating in a fast-paced, guest-focused environment. You will maintain guest profiles, assist with coat check, and collaborate with team to deliver exceptional service, all while upholding the brand's warm, engaging hospitality.

This full-time role requires energy, reliability, and a professional appearance to ensure memorable experiences for every guest.