Front Office Manager — Guest Experience Leader

The Inn at Stonecliffe; Northern, New York (KY, NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health Insurance

Life Insurance options

401(k) Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the front desk team and ensure exceptional guest service across the Craftsman Inn and Suites portfolio. The role emphasizes service excellence, staff development, and operating efficiency in a hospitality-focused environment.

The position requires strong leadership, front desk operations knowledge, and a commitment to a positive guest experience.

Qualifications

• Three years in a leadership role (front desk supervisory/assistant front office).
• Minimum of High School education; post-high school preferred.
• Experience and knowledge of hotel front desk operations and service delivery.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
• Ensures recognition of employees across areas of responsibility.
• Reviews staffing levels to meet guest service and financial objectives.

Skills

Basic math skills

Effective communication

Strong leadership

Guest service excellence

Front desk operations knowledge

Education

Three years in leadership role

High School education

Post-high school education preferred

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the front desk team and ensure exceptional guest service across the Craftsman Inn and Suites portfolio. The role emphasizes service excellence, staff development, and operating efficiency in a hospitality-focused environment.

The position requires strong leadership, front desk operations knowledge, and a commitment to a positive guest experience.