Front Office Leader, Guest Experience & Operations

EHS N47 MANAGER LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k) matching

Job summary

Extell Hospitality Services in New York City is seeking an Assistant Director of Front Office to lead the guest arrival and departure experience, oversee Front Office Managers, Guest Service Attendants, and Front Desk Hosts, and uphold premium service standards.

You will partner with the Director of Front Office to drive operational excellence, manage budgets, monitor performance, and mentor a high-performing team in a luxury, city-center property.

Qualifications

• 3–5 years of progressive leadership experience in hotel operations, with management experience preferred.
• Proficiency in hotel management software and office tools.
• Strong guest-service orientation and ability to coach a high-performing team.

Responsibilities

• Direct and manage Front Office operations, including Front Desk and Guest Services.
• Develop and implement policies and standards to ensure premium execution.
• Monitor performance and budget variances; drive revenue initiatives.
• Recruit, train, and mentor Managers, Attendants, and Hosts.
• Coordinate with Housekeeping, Engineering, and Security for smooth operations.

Skills

Leadership

Coaching

Team building

Financial acumen

Communication

Problem solving

Attention to detail

Integrity

Mentoring

Tools

PMS/Opera Cloud

Microsoft Office

Paycom

HotSOS

MS-Shift

Job description

Extell Hospitality Services in New York City is seeking an Assistant Director of Front Office to lead the guest arrival and departure experience, oversee Front Office Managers, Guest Service Attendants, and Front Desk Hosts, and uphold premium service standards.

You will partner with the Director of Front Office to drive operational excellence, manage budgets, monitor performance, and mentor a high-performing team in a luxury, city-center property.