Front Office Operations Lead — Guest Experience

loewshotels; New York (NY); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid sick days

Vacation & holidays

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team Member hotel rates

Job summary

Loews Regency New York Hotel on the prestigious Upper East Side seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire the team, and create seamless experiences reflecting Loews' commitment to excellence.

The role balances operational precision with a warm, welcoming approach to make every guest feel valued. Responsibilities include overseeing daily Front Office operations, mentoring staff,

Qualifications

• :Bachelor's degree or relevant work experience
• :2+ years guest service experience in hotel hospitality
• :1+ year guest service leadership role
• :Experience with Opera Property Management System preferred
• :Knowledge of budgeting, forecasting, and financial analysis in hotel setting preferred

Responsibilities

• Oversee daily front office operations and ensure smooth guest service
• Lead and mentor front office and guest services teams
• Manage payroll processes including scheduling and time-off approvals
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations with housekeeping to meet guest preferences
• Develop and deliver training programs for team growth and excellence
• Serve as primary point of contact for inquiries
• Conduct audits and maintain accurate financial records

Skills

Empathetic leadership

Guest-centric

Clear communication

Solutions-oriented

Organized multitasking

Education

Bachelor's degree

Tools

Opera PMS

Job description

Loews Regency New York Hotel on the prestigious Upper East Side seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire the team, and create seamless experiences reflecting Loews' commitment to excellence.

The role balances operational precision with a warm, welcoming approach to make every guest feel valued. Responsibilities include overseeing daily Front Office operations, mentoring staff,