Front Office Leader | Elevate Guest Experience & Team

Dimension Hospitality; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dimension Hospitality invites a proactive Front Office Manager to lead our front desk operations in Lubbock, Texas. You will oversee guest services, staffing, training, and uphold service standards from arrival to departure.

Join a team focused on hospitality excellence, daily guest impact, and collaboration with housekeeping, engineering, and leadership to maintain accuracy and smooth operations.

Qualifications

• Previous hotel front office leadership experience required
• Strong communication and leadership skills essential
• Detail oriented and able to multitask in a fast-paced environment

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Front desk leadership

Staff supervision

Communication

Organization

Hospitality

Training/coaching

Problem solving

Attention to detail

Tools

Hotel systems

Job description

Dimension Hospitality invites a proactive Front Office Manager to lead our front desk operations in Lubbock, Texas. You will oversee guest services, staffing, training, and uphold service standards from arrival to departure.

Join a team focused on hospitality excellence, daily guest impact, and collaboration with housekeeping, engineering, and leadership to maintain accuracy and smooth operations.