HOTEL FRONT OFFICE MANAGER

DR HOTEL EMPLOYEE LEASING LLC; Lubbock (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

DR HOTEL EMPLOYEE LEASING LLC, operating the Hilton Garden Inn Lubbock, seeks a Front Office Manager to lead daily front desk operations and guest services from arrival through departure. You will oversee staffing, training, and scheduling, ensure checkout accuracy and billing, and maintain brand standards with a focus on a welcoming, efficient experience.

This role reports to hotel leadership and offers a stable, growth‑oriented environment with a strong emphasis on team development and guest

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.
• Flexible to work any shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Communication

Leadership

Problem solving

Organization

Detail oriented

Customer service

Multitasking

Tools

Hotel systems

Reporting tools

Job description

Job Details

Job Location: Hilton Garden Inn Lubbock - Lubbock, TX 79407

Position Type: Full Time

Salary Range: $48,000.00 - $50,000.00 Salary/year

Job Shift: Any

The Role

As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Why You Will Love It Here

• Leadership role with daily guest impact
• Opportunities for growth within hotel operations
• Supportive, team oriented environment

Ready to Join the Team

If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.

Qualifications

What Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

EOE