Guest Experience Leader: Front Desk & Operations

HIlton Garden Inn - Lubbock; Idalou (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Hilton Garden Inn - Lubbock seeks a Front Office Manager to lead daily front desk operations, supervise staff and ensure guest satisfaction from arrival to departure.

You will train team, oversee check-ins/outs, reservations, billing accuracy, resolve guest concerns, coordinate with housekeeping and leadership, and uphold brand standards; strong problem solving and organization required.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organized

Detail oriented

Multitasking

Tools

Front desk software

Job description

Hilton Garden Inn - Lubbock seeks a Front Office Manager to lead daily front desk operations, supervise staff and ensure guest satisfaction from arrival to departure.

You will train team, oversee check-ins/outs, reservations, billing accuracy, resolve guest concerns, coordinate with housekeeping and leadership, and uphold brand standards; strong problem solving and organization required.