Front Office Leader: Guest Experience Chief

DIMENSION MASTER; Lubbock (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

Dimension Master in Lubbock, TX is seeking a Front Office Manager to lead daily front desk operations, staff scheduling, and guest service. You will drive service standards and ensure smooth check-ins and billing accuracy.

You will coach front desk and guest service teams, coordinate with housekeeping and leadership, manage cash handling, reporting, and compliance with brand policies. Flexible scheduling including holidays and weekends.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Organization

Hospitality

Front office

Staff supervision

Scheduling

Training

Guest service

Tools

Hotel systems

Reporting tools

Job description

Dimension Master in Lubbock, TX is seeking a Front Office Manager to lead daily front desk operations, staff scheduling, and guest service. You will drive service standards and ensure smooth check-ins and billing accuracy.

You will coach front desk and guest service teams, coordinate with housekeeping and leadership, manage cash handling, reporting, and compliance with brand policies. Flexible scheduling including holidays and weekends.