Front Office Leader: Elevate Guest Experience & Operations

StepStone Hospitality; West Palm Beach, Northern (FL, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental, Vision, and Life

Paid Time Off & Holiday Pay

Employee Hotel Discounts

Job summary

StepStone Hospitality's DoubleTree West Palm Beach Airport is seeking an experienced Front Office Manager who thrives in a fast-paced hotel environment. You will lead the Front Desk, Guest Services, and Night Audit to deliver outstanding guest experiences while ensuring compliance with Hilton standards.

This hands-on leader will develop a high-performing team, manage reservations to maximize occupancy and ADR, and coordinate with Engineering, Housekeeping and F&B to maintain smooth operations

Qualifications

• Must speak English proficiently to communicate with guests and staff.
• Ability to prepare reports and presentations as needed.
• Familiarity with financial and guest service procedures and policies.

Responsibilities

• Oversee daily operations of Front Desk, Guest Services, and Night Audit.
• Provide leadership to front office team and develop staff.
• Maintain guest service quality and satisfaction.
• Achieve budgeted revenues and control expenses for guest services.
• Plan short- and long-term financial and operational goals.
• Coordinate with Engineering, Housekeeping and F&B.
• Manage reservations to maximize occupancy and ADR via upselling by associates.
• Ensure proper credit control, financial transactions, and security of assets.
• Respond to guest requests and resolve issues promptly.
• Hire and train Front Office staff and Assistant Front Office Manager.

Skills

Leadership

Guest service

Team management

English proficiency

Tools

Hilton system

Job description

StepStone Hospitality's DoubleTree West Palm Beach Airport is seeking an experienced Front Office Manager who thrives in a fast-paced hotel environment. You will lead the Front Desk, Guest Services, and Night Audit to deliver outstanding guest experiences while ensuring compliance with Hilton standards.

This hands-on leader will develop a high-performing team, manage reservations to maximize occupancy and ADR, and coordinate with Engineering, Housekeeping and F&B to maintain smooth operations