Front Office Manager: Drive Guest Experience & Revenue

BENCHMARK; Jacksonville (FL); On-site; USD 55,000 - 64,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager at our Doubletree by Hilton Jacksonville Airport property. You will lead a Front Office team, drive guest satisfaction, and manage budget and labor costs while coaching and mentoring staff to deliver exceptional service.

The role requires 3–5 years of leadership in a service-focused hotel, strong PMS skills, and a dynamic, communicative presence to WOW guests and coordinate with other departments.

Qualifications

• 3–5 years experience leading a Front Office team in a service-focused hotel or resort.
• Willing to work a flexible schedule including mornings, nights, weekends and holidays.
• Must be able to drive a shuttle van and lift luggage.
• College degree preferred.
• Strong desire to make an impact on others; outgoing personality.
• Strong computer skills and experience with PMS systems.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsibilities

• Oversee Front Office operations and lead the team to assist guests with the Wanderlust experience.
• Manage annual budget and labor costs; monitor spending and review monthly P&L reports.
• Develop and mentor the Front Desk Agents and Shuttle Drivers.
• Ensure training materials are in place and used by all departments.
• Implement coaching, career planning and recognition programs for all associates.
• Monitor room inventory, rate, and availability to maximize revenue and occupancy forecasts.
• Participate in Revenue Optimization Committee (ROC) meetings.
• Lead by example in professional guest interactions and proactive service recovery.
• Coordinate with Maintenance and Housekeeping to ensure smooth day-to-day operations.

Skills

Front Office leadership

PMS systems

Communication skills

Team mentoring

Customer service

Shuttle driving

Education

College degree preferred

Tools

PMS systems

Job description

Pyramid Global Hospitality is seeking a Front Office Manager at our Doubletree by Hilton Jacksonville Airport property. You will lead a Front Office team, drive guest satisfaction, and manage budget and labor costs while coaching and mentoring staff to deliver exceptional service.

The role requires 3–5 years of leadership in a service-focused hotel, strong PMS skills, and a dynamic, communicative presence to WOW guests and coordinate with other departments.