Front Office Manager

StepStone Hospitality; West Palm Beach, Northern (FL, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental, Vision, and Life

Paid Time Off & Holiday Pay

Employee Hotel Discounts

Job summary

StepStone Hospitality's DoubleTree West Palm Beach Airport is seeking an experienced Front Office Manager who thrives in a fast-paced hotel environment. You will lead the Front Desk, Guest Services, and Night Audit to deliver outstanding guest experiences while ensuring compliance with Hilton standards.

This hands-on leader will develop a high-performing team, manage reservations to maximize occupancy and ADR, and coordinate with Engineering, Housekeeping and F&B to maintain smooth operations

Qualifications

• Must speak English proficiently to communicate with guests and staff.
• Ability to prepare reports and presentations as needed.
• Familiarity with financial and guest service procedures and policies.

Responsibilities

• Oversee daily operations of Front Desk, Guest Services, and Night Audit.
• Provide leadership to front office team and develop staff.
• Maintain guest service quality and satisfaction.
• Achieve budgeted revenues and control expenses for guest services.
• Plan short- and long-term financial and operational goals.
• Coordinate with Engineering, Housekeeping and F&B.
• Manage reservations to maximize occupancy and ADR via upselling by associates.
• Ensure proper credit control, financial transactions, and security of assets.
• Respond to guest requests and resolve issues promptly.
• Hire and train Front Office staff and Assistant Front Office Manager.

Skills

Leadership

Guest service

Team management

English proficiency

Tools

Hilton system

Job description

Description

Front Office Manager- DoubleTree West Palm Beach Airport, Managed by StepStone Hospitality

DoubleTree West Palm Beach Airport is seeking an experienced, energetic, and service-driven Front Office Manager to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team.

As Front Office Manager, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Hilton brand standards and hotel policies.

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
• Hire, train/re-train associates and Assistant Front Office Manager

Requirements

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Previous Hilton system experience preferred
• Flexible schedule

Benefits

• Competitive salary
• 401(k) with company match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off & Holiday Pay
• Employee Hotel Discounts

Equal Opportunity Employer

StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.