Front Office Manager: Lead Guest Experience & Revenue

Pyramid Global Hospitality; Jacksonville (FL); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Full benefit plans

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for the Doubletree by Hilton Jacksonville Airport to lead the Front Office team and deliver exceptional guest service.

The role requires 3–5 years leading a Front Office in a hotel or resort, with the ability to manage budgets, forecast labor, and mentor staff. Flexibility for shifts, strong communication, and PMS system knowledge are essential for success.

Qualifications

• 3–5 years of experience leading a Front Office team in a service‑focused hotel or resort.
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to drive a shuttle van and lift luggage as required.
• College degree preferred; strong desire to impact others.
• Outgoing, engaging personality with excellent verbal and written communication.

Responsibilities

• Oversee Front Office operations and lead the team to deliver Wanderlust experiences for guests.
• Manage annual budget, forecast labor costs, and review monthly P&L reports.
• Develop and mentor Front Desk Agents and Shuttle Drivers.
• Ensure training materials are in place; implement coaching and career planning.
• Monitor room inventory, rate strategies, and occupancy forecasting to maximize revenue.
• Participate in Revenue Optimization Committee meetings and drive guest satisfaction.
• Set a professional standard in guest interactions and service recovery when needed.
• Coordinate with Maintenance and Housekeeping; assist other departments as required.

Skills

Front Office leadership

Customer service

Budget management

Communication skills

Team mentoring

Education

College degree (preferred)

Tools

PMS systems

Computer skills

Job description

Pyramid Global Hospitality is seeking a Front Office Manager for the Doubletree by Hilton Jacksonville Airport to lead the Front Office team and deliver exceptional guest service.

The role requires 3–5 years leading a Front Office in a hotel or resort, with the ability to manage budgets, forecast labor, and mentor staff. Flexibility for shifts, strong communication, and PMS system knowledge are essential for success.