Front Office Manager: Guest Experience & Team Leadership

Hilton; Honolulu (HI); On-site; USD 75,000 - 77,000; Full time

Job summary

Hilton in Hawaii seeks a Front Office Manager to oversee daily front office operations, including guest service, registration, and room inventory, while ensuring adherence to hotel policies and standards. The role focuses on delivering exceptional guest experiences and driving occupancy through strategic up-selling.

The position emphasizes staff training, knowledge sharing about hotel offerings and local attractions, and maintaining a warm, efficient front desk environment that reflects Hilton’s

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Hawaii seeks a Front Office Manager to oversee daily front office operations, including guest service, registration, and room inventory, while ensuring adherence to hotel policies and standards. The role focuses on delivering exceptional guest experiences and driving occupancy through strategic up-selling.

The position emphasizes staff training, knowledge sharing about hotel offerings and local attractions, and maintaining a warm, efficient front desk environment that reflects Hilton’s