Front Office Lead - Guest Experience & Team Leadership

The Crescent Hotels Group; Honolulu (HI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

401K matching

Discounts at Crescent properties

Marriott property discounts

Job summary

Renaissance Honolulu, part of Crescent Hotels & Resorts, is seeking a hands-on Front Office Supervisor to lead daily front desk operations in our Honolulu property. You will supervise front office staff, ensure guest satisfaction, and collaborate with Housekeeping, Engineering and Sales to deliver exceptional experiences.

The ideal candidate has 2–3 years in front office, strong leadership and communication skills, proficiency in hotel management software, and the ability to work nights and

Qualifications

• 2 -3 years of experience in hotel front office operations.
• Proficiency in hotel management software.
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Familiarity with local and international hotel regulations.
• High school diploma or equivalent.
• 2+ years of supervisory experience in a front office setting.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours, including nights and weekends.
• Strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Excellent customer service skills.
• Strong organizational skills.

Responsibilities

• Assist in managing daily operations of all front office areas to ensure quality and service standards are met.
• Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations.
• Act as a key point of contact for guest concerns, service recovery, and VIP experiences.
• Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences.
• Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals.
• Support development and implementation of departmental policies, procedures, and training programs.
• Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals.
• Oversee scheduling, payroll processing, and timekeeping compliance.
• Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations.
• Participate in emergency procedures, crisis response, and guest safety protocols.

Skills

Hotel software

Leadership

Communication

Problem solving

Regulatory knowledge

MS Office

Attention to detail

Multitasking

Customer service

Organization

Education

High school diploma or equivalent

Job description

Renaissance Honolulu, part of Crescent Hotels & Resorts, is seeking a hands-on Front Office Supervisor to lead daily front desk operations in our Honolulu property. You will supervise front office staff, ensure guest satisfaction, and collaborate with Housekeeping, Engineering and Sales to deliver exceptional experiences.

The ideal candidate has 2–3 years in front office, strong leadership and communication skills, proficiency in hotel management software, and the ability to work nights and