ASSISTANT FRONT OFFICE MANAGER - AT&T Executive Education & Conference Center

Compass Group USA; Austin (TX); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Discounts

Job summary

Flik Hospitality at AT&T Hotel and Conference Center in Austin seeks an energetic Assistant Front Office Manager to lead the Front Desk team, ensuring warm, personalized guest experiences and flawless service delivery on a dynamic campus setting.

You will oversee daily operations, coach staff, and coordinate VIP arrivals, while collaborating with other departments to optimize occupancy and guest satisfaction. This role requires flexible availability and a passion for hospitality excellence.

Qualifications

• Prior Front Office leadership experience in a hotel setting.
• Passion for delivering exceptional guest experiences.
• Strong verbal and interpersonal communication abilities.
• Proven ability to lead, coach and motivate a team in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities with professionalism.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Lead and mentor the Front Desk team to deliver warm, personalized guest experiences.
• Uphold high service standards and reflect hospitality excellence in guest interactions.
• Respond to guest concerns with empathy and professionalism.
• Serve as Manager on Duty and participate in Lobby Ambassador duties.
• Coordinate VIP arrivals and special guest experiences for flawless execution.
• Partner with Front Office Manager to oversee daily operations and service delivery.
• Collaborate with hotel departments to ensure seamless arrivals, stays and departures.
• Manage room inventory, reservations and occupancy strategies.
• Monitor reports, folios, reservations, and operational metrics for accuracy.
• Lead recruitment, onboarding, training and performance management for Front Desk staff.

Skills

Front Office leadership

Hospitality passion

Communication skills

Team coaching

Problem solving

Organization

Multitasking

Flexible scheduling

Education

Hospitality/Business degree preferred

Job description

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ASSISTANT FRONT OFFICE MANAGER - AT&T Executive Education & Conference Center

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

AT&T Hotel and Conference Center | The University of Texas at Austin

Lead Exceptional Guest Experiences at One of Austin's Premier Hospitality Destinations

Located in the heart of Austin on the beautiful University of Texas campus, theAT&T Hotel and Conference Center is more than a hotel. It is a dynamic hospitality destination where world‑class service, memorable guest experiences, and exceptional events come together.

We're seeking an energetic and service‑driven Assistant Front Office Manager to help lead our Front Desk team and create unforgettable first and lasting impressions for guests from around the world. Whether welcoming business travelers, conference attendees, university visitors, alumni, or VIP guests, you’ll play a critical role in delivering the elevated service experience that sets our property apart.

If you're a hospitality professional who enjoys leading teams, solving challenges, building relationships, and creating exceptional guest experiences in a fast‑paced environment, we'd love to meet you.

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What You'll Love About This Role

This is more than a Front Desk leadership position. It's an opportunity to:

• Lead and mentor a talented team at one of Austin's most recognized hospitality destinations.
• Be part of a thriving full‑service hotel and conference center that hosts high‑profile meetings, events, and guests year‑round.
• Build your leadership skills while working alongside experienced hospitality professionals.
• Make an immediate impact on guest satisfaction, team engagement, and operational excellence.
• Join a culture that values collaboration, service excellence, innovation, and professional growth.

What You’ll Do

As a key member of the Front Office leadership team, you will help drive an exceptional guest experience while overseeing the daily operations of the Front Desk.

Guest Experience & Service Excellence

• Inspire and lead the Front Desk team to deliver warm, personalized, and memorable guest experiences.
• Uphold the highest service standards and ensure every guest interaction reflects our commitment to hospitality excellence.
• Respond to guest concerns with professionalism, empathy, and confidence, turning challenges into opportunities to exceed expectations.
• Serve as Manager on Duty and participate in Lobby Ambassador responsibilities, maintaining a visible leadership presence throughout the property.
• Coordinate VIP arrivals and special guest experiences to ensure flawless execution.

Operations & Hotel Performance

• Partner with the Front Office Manager to oversee daily Front Desk operations and ensure exceptional service delivery.
• Collaborate with departments across the hotel to create seamless arrival, stay, and departure experiences.
• Manage room inventory, reservation blocking, and occupancy strategies to optimize revenue and guest satisfaction.
• Monitor reports, guest folios, reservation activity, and operational metrics to ensure accuracy and efficiency.
• Review group resumes, arrival manifests, VIP alerts, and event details to proactively prepare the Front Office team for success.

Leadership & Team Development

• Coach, mentor, and develop Front Desk colleagues to achieve individual and team success.
• Assist with recruiting, interviewing, onboarding, training, and performance management efforts.
• Support workforce planning, scheduling, payroll administration, and attendance management.
• Foster a positive, collaborative, and high‑performing workplace culture focused on teamwork and accountability.
• Participate in leadership meetings and contribute ideas that strengthen service, operations, and employee engagement.

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What We're Looking For

Required Skills & Experience

• Previous hotel Front Office experience, with supervisory or leadership experience preferred.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication and interpersonal skills with the ability to connect with guests, team members, and leaders.
• Proven ability to lead, coach, and motivate a team in a fast‑paced environment.
• Excellent problem‑solving and decision‑making skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining composure and professionalism.
• Flexible availability is required, including days, evenings, weekends, holidays, and occasional overnight shifts based on operational needs.

Preferred Qualifications

• Associate's or Bachelor's degree in Hospitality, Business, or a related field preferred.
• Experience working in a full-service hotel, resort, conference center, or luxury hospitality environment.
• Knowledge of hotel operations, guest service standards, and revenue‑focused inventory management.

Why Join AT&T Hotel and Conference Center?

• Work at an award‑winning hotel and conference center in the heart of Austin.
• Enjoy the energy and excitement of being located on the University of Texas campus.
• Collaborate with a passionate team dedicated to delivering exceptional hospitality.
• Gain exposure to large‑scale conferences, special events, corporate programs, and VIP experiences.
• Grow your hospitality career with an organization committed to professional development and advancement.
• Take advantage of discounted employee parking and convenient CapMetro commuter benefits.
• Be part of a culture where your leadership, ideas, and contributions truly make a difference.

Ready to Elevate Your Hospitality Career?

Join the team that sets the standard for hospitality excellence in the heart of Longhorn Nation.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.