Front Office Lead - Patient Experience Champion

Proliance Surgeons; Tacoma (WA); On-site; USD 60,000 - 75,000; Full time

Job summary

Proliance Surgeons in Tacoma is seeking a Front Office/Patient Services Lead to mentor the PSR team, supervise daily operations, and ensure an exceptional patient experience across locations.

You will train new hires, monitor patient flow from check-in to checkout, coordinate with the Care Center leadership, and uphold safety and privacy standards while maintaining a welcoming, efficient front desk.

Qualifications

• High School diploma or the equivalent required.
• 2–3 years relevant public-facing experience, preferably in a medical office environment.
• Minimum 3 years front office, medical reception, or direct customer service experience.
• Practice Management and EMR experience overall.

Responsibilities

• Mentor and train the PSR team and provide coverage as needed.
• Assist in supervising the department and coordinating PSR workflow across locations.
• Monitor patient flow from check-in to rooming to check-out to minimize delays.
• Maintain front office protocols, policies, and HIPAA-compliant practices.
• Support Care Center leadership by addressing patient inquiries and resolving issues.

Skills

Team leadership

Mentoring

Customer service

EMR systems

Practice management

Communication

Interpersonal skills

Time management

Education

High School diploma or equivalent

Associates or Bachelor's degree (preferred)

Lead experience in PSR or related role

Job description

Proliance Surgeons in Tacoma is seeking a Front Office/Patient Services Lead to mentor the PSR team, supervise daily operations, and ensure an exceptional patient experience across locations.

You will train new hires, monitor patient flow from check-in to checkout, coordinate with the Care Center leadership, and uphold safety and privacy standards while maintaining a welcoming, efficient front desk.