Front Office Lead — Patient Care & Team Leadership

rayusexternalcareers; Peabody (MA); On-site; USD 29,000 - 42,000; Full time

Job summary

RAYUS Radiology is hiring a Lead Front Office Associate to manage front desk operations, registrations, and scheduling for imaging services. This leadership role focuses on coordinating patient flow, insurance verifications, and communications with providers.

The position emphasizes staff training, onboarding, and ensuring a high level of patient satisfaction. Monday–Friday, 8-hour shifts, with a focus on process improvements.

Qualifications

• High School Diploma, or equivalent.
• Four years' customer service experience.
• Two years' experience working in a professional office environment.
• Experience serving as a resource to others and proactively identifying process improvement opportunities.
• Experience leading/mentoring others.
• Bilingual preferred.

Responsibilities

• Register patients and greet/assist at the front desk.
• Answer phones and direct inquiries to the appropriate team members.
• Schedule patient appointments and referrals; obtain authorizations as needed.
• Coordinate with imaging staff and patients; relay scanner status and center information.
• Assist with staff scheduling, training, and team meetings.
• Support onboarding and performance evaluations for front office staff.

Skills

Customer service

Leadership

Scheduling

Communication

Education

High School Diploma

Associate degree

Job description

RAYUS Radiology is hiring a Lead Front Office Associate to manage front desk operations, registrations, and scheduling for imaging services. This leadership role focuses on coordinating patient flow, insurance verifications, and communications with providers.

The position emphasizes staff training, onboarding, and ensuring a high level of patient satisfaction. Monday–Friday, 8-hour shifts, with a focus on process improvements.