Front Office Receptionist

SENTA ENT and Allergy Physicians; Gainesville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Holidays & PTO

EAP

401(k) match

Job summary

SENTA Partners is seeking an organized Front Office Receptionist for our Northeast Georgia ENT practice. You will oversee the daily front office operations, ensure excellent patient service, and support physicians and staff with scheduling and administrative tasks.

The ideal candidate has 3–5 years of medical office experience, strong communication skills, and a commitment to HIPAA compliance in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a medical office setting.
• Strong communication and interpersonal skills.
• Proficiency with EHR and scheduling systems.
• Commitment to patient service and HIPAA compliance.

Responsibilities

• Oversee daily front office operations: check-in/check-out and scheduling.
• Supervise and mentor front office staff to maintain service standards.
• Coordinate with medical and admin staff to optimize patient flow.
• Maintain front office cleanliness and organization.
• Handle patient concerns and HIPAA-compliant issues.
• Assist with billing and insurance verification as needed.
• Maintain accurate patient records and documentation.
• Prepare reports on front office activity and wait times.

Skills

Customer service

Communication

Leadership

Organization

Multi-tasking

HIPAA compliance

Education

High school diploma

Tools

EHR software

Medical billing software

Scheduling systems

Job description

Brief Description

Northeast Georgia ENT, an affiliate of SENTA Partners, since 1971 has been a trusted specialty healthcare provider in the Northeast Georgia community.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking an organized and customer-focused Front Office Receptionist to oversee the daily operations of the front office at our ENT and Allergy private practice. The Front Office Receptionist will be responsible for ensuring excellent patient service, and maintaining efficient office operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in healthcare administration.

Key Responsibilities

• Oversee and manage the daily operations of the front office, including patient check-in and check-out, appointment scheduling, and handling patient inquiries.
• Supervise, train, and mentor front office staff, ensuring high levels of customer service and professionalism.
• Coordinate with medical and administrative staff to streamline patient flow and optimize office efficiency.
• Monitor and maintain the cleanliness and organization of the front office area.
• Handle patient concerns and complaints, providing appropriate resolutions and escalating issues as necessary.
• Ensure compliance with all practice policies and procedures, including HIPAA regulations and patient confidentiality.
• Manage the front office schedule, including staff assignments, breaks, and coverage.
• Assist with billing and insurance verification processes as needed.
• Maintain accurate and up-to-date patient records and documentation.
• Collaborate with the Practice Manager to implement process improvements and enhance patient satisfaction.
• Prepare and provide regular reports on front office activities, including patient volume, wait times, and other key metrics.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications

• High school diploma or equivalent required
• Minimum of 3-5 years of experience in a medical office setting
• Strong understanding of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in medical office software and electronic health record (EHR) systems.
• Commitment to providing excellent patient service and maintaining a positive office environment.

Summary

_______________________________________________________________________________________________________________________________________

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.